Return & Refund Policy

Chiefy's Cup Coffee & Tea

Last updated: October 29, 2026

At Chiefy's Cup Coffee & Tea, we take pride in offering quality products and want every customer to have a positive shopping experience.

Because our products include consumable goods and made-to-order merchandise, please review our return and refund guidelines before placing an order.

1. Coffee & Tea

For food safety and quality reasons, all coffee and tea sales are final for ordinary returns.

We do not accept returns, exchanges, or refunds for changes of mind, personal taste preferences, or incorrectly selected products, including unopened packages.

If your order arrives damaged, defective, or incorrect, please contact us so we can review the issue.

Final-sale restrictions do not apply when a refund, cancellation, or other remedy is required by applicable law.

2. Mugs, Apparel & Accessories

Most of our mugs, apparel, and accessories are made specifically for each order.

Therefore, we generally do not accept returns or exchanges for:

• Changes of mind or personal preferences

• Incorrect sizes selected by the customer

• Color or design preferences

• Accidental orders or incorrectly selected products

If your merchandise arrives damaged, defective, misprinted, or incorrect, please contact us for assistance.

These restrictions do not limit any rights or remedies required by applicable law.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, misprinted, or incorrect, please contact us as soon as possible, preferably within 14 days of delivery.

Email support@chiefyscup.com and include:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging, when available

All claims are reviewed individually. We may request additional information or consult our fulfillment partners to evaluate the issue.

Depending on the circumstances, an appropriate resolution may include a replacement, refund, or another remedy.

Refunds and replacements are not automatically issued based solely on a customer complaint. Each request is evaluated fairly and in accordance with applicable law.

The suggested 14-day reporting period does not limit any rights provided by law.

4. Missing or Undelivered Orders

If your package is missing or has not arrived within the expected delivery timeframe, please contact us at support@chiefyscup.com with your order number.

We will review the tracking information and investigate the shipment with the appropriate shipping carrier or fulfillment partner.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution, including any remedy required by law.

5. Returns & Return Shipping

Please contact us before sending any merchandise back.

If a return is approved or required, we will provide instructions and the appropriate return address.

Do not send products to our business mailing address or directly to a fulfillment partner unless instructed.

Customers may be responsible for return shipping costs on eligible discretionary returns. For damaged, defective, or incorrect items, we will address applicable shipping costs as required by law.

6. Refund Processing

When a refund is approved, we will process it promptly to the original payment method.

Refund processing times may vary depending on the payment provider. Refunds required by law will be issued within the applicable legal timeframe.

If you have questions about the status of a refund, please contact us at support@chiefyscup.com.

7. Contact Us

If you have questions about your order, a return, or a refund, please contact:

Chiefy's Cup Coffee & Tea

Email: support@chiefyscup.com

Website: https://chiefyscup.com

Nothing in this policy limits or excludes any consumer rights or remedies provided by applicable law.