Return & Refund Policy

Chiefy's Cup Coffee & Tea

Last updated: October 22, 2026

At Chiefy's Cup Coffee & Tea, we take pride in offering quality coffee, tea, mugs, apparel, and accessories. We want every customer to have a positive shopping experience.

Because our products include food and beverages as well as made-to-order merchandise, return eligibility varies by product type. Please review the following policy before placing an order.

1. General Return Policy

Customers may request a return of eligible merchandise within 30 days of delivery.

To qualify for an ordinary return, an item must be unused, unworn, in its original condition, and in its original packaging, with any applicable tags attached.

Proof of purchase, such as an order number or receipt, is required.

Not all products are eligible for ordinary returns. Please review the exclusions below.

2. Coffee and Tea Products

For food safety and quality reasons, all coffee and tea products are final sale and cannot be returned due to a change of mind, including unopened packages.

If your coffee or tea arrives damaged, defective, or incorrect, please contact us promptly so we can investigate and provide an appropriate resolution.

Include your order number, a description of the problem, and photographs when available.

Please do not return coffee or tea products. We do not require food products to be shipped back for review.

These restrictions do not limit any rights customers may have under applicable consumer protection laws.

3. Made-to-Order Merchandise

Many of our mugs, apparel items, and accessories are produced specifically for each order.

Because these products are made to order, we generally do not accept returns or exchanges for:

• Changes of mind or personal preferences

• Incorrect sizes selected by the customer

• Color or design preferences

• Accidental orders or ordering the wrong item

If a made-to-order product arrives damaged, defective, misprinted, or incorrect, please contact us so we can review the issue.

These restrictions do not affect any rights provided by applicable law.

4. Damaged, Defective, Misprinted, or Incorrect Products

Please inspect your order upon delivery.

If an item arrives damaged, defective, misprinted, or incorrect, contact us as soon as possible, preferably within 14 days of delivery.

This helps us investigate the issue and meet our fulfillment partners' reporting deadlines.

When contacting us, please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and, when relevant, its packaging

For merchandise fulfilled by Printful, claims for damaged, defective, or misprinted items must generally be submitted to Printful within 30 days after receipt.

We will review the information and determine an appropriate resolution, which may include a replacement, refund, or another remedy required by law.

The suggested 14-day reporting timeframe does not eliminate any rights you may have under applicable law.

5. Lost or Undelivered Packages

If your order has not arrived by the estimated delivery date, please contact us promptly at support@chiefyscup.com with your order number.

We will review the tracking information and investigate the shipment with the appropriate fulfillment partner or shipping carrier.

For orders fulfilled by Printful, lost-in-transit claims must generally be submitted to Printful within 30 days after the estimated delivery date.

Depending on the circumstances, we may arrange a replacement, refund, or another appropriate resolution.

Packages marked as delivered but reported missing may require additional investigation.

Any rights provided by applicable consumer protection laws will be respected.

6. Incorrect Shipping Addresses and Unclaimed Packages

Customers are responsible for providing accurate and complete shipping information during checkout.

If an incorrect or incomplete address results in a failed delivery, additional shipping or replacement charges may apply where permitted by law.

Packages returned because they were unclaimed may also be subject to additional reshipping charges.

Please contact us immediately if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has entered production or shipment.

7. How to Request a Return or Report a Problem

To request an eligible return or report an order issue, contact:

Email: support@chiefyscup.com

Please include your order number and a brief explanation of your request.

You may also submit a return request through your Shopify customer account, where that option is available.

If a merchandise return is approved, we will provide instructions and the designated return shipping address, if a physical return is required.

Do not ship merchandise to our business mailing address or directly to a fulfillment partner unless we specifically instruct you to do so.

Unapproved returns may not be accepted.

8. Return Shipping Costs

For eligible change-of-mind returns that we approve, customers may be responsible for return shipping costs.

If an item is damaged, defective, misprinted, or incorrect, we will investigate and arrange an appropriate resolution, including applicable shipping costs.

Any customer-paid return shipping charges will be explained before an approved return is shipped.

9. Exchanges

We generally do not offer direct exchanges for made-to-order merchandise due to incorrect size selections, color preferences, or changes of mind.

For eligible merchandise, customers may request an approved return and place a separate order for their preferred item.

If you received an incorrect, damaged, or defective product, please contact us before placing another order.

10. Sale Items and Gift Cards

Gift cards are non-refundable except where required by law.

Items specifically identified as final sale may be excluded from ordinary change-of-mind returns where permitted by law.

These exclusions do not limit applicable rights concerning damaged, defective, or incorrectly supplied merchandise.

11. Refund Processing

Once an approved return has been received and inspected, or once we determine that a refund is appropriate without requiring a physical return, we will notify you of our decision.

Approved refunds will be issued to the original payment method, generally within 10 business days of approval.

Your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@chiefyscup.com.

Where applicable law requires a different refund deadline or method, those legal requirements will apply.

12. International Orders and Consumer Rights

International orders may be subject to additional shipping restrictions, customs charges, import duties, and delivery delays.

Some fulfillment partners may have limited international shipping guarantees. However, these supplier limitations do not automatically eliminate any obligations Chiefy's Cup may have to its customers.

Customers in the European Union and certain other jurisdictions may have statutory cancellation, return, or refund rights.

For eligible distance purchases in the European Union, consumers generally have a 14-day withdrawal right, subject to applicable exceptions, including certain personalized goods.

Nothing in this policy excludes or limits consumer rights that cannot legally be waived.

13. Contact Information

If you have questions about a return, refund, replacement, or delivery issue, please contact:

Chiefy's Cup Coffee & Tea

Customer Support: support@chiefyscup.com

Website: https://chiefyscup.com

Our business mailing address is provided separately in our Contact Information policy. It is not an authorized merchandise return address unless we specifically provide written instructions stating otherwise.